Shipping & Returns
- Little Mash offers free shipping within New Zealand on orders over $150, excluding items deemed as oversized - these items incur a $20 freight charge & can only be shipped within New Zealand. There is a $7.50 flat shipping rate for all other orders
- We currently use Go Sweet Spot alongside Post Haste who make deliveries Monday to Friday. All orders are tracked & traced, you will receive an email so that you can track its journey & in most cases your order will be dispatched within 1 day of being placed. All of our orders are set to "Authority to Leave" which means no signature is required at delivery, if you have specific delivery instructions please include these with your order
- We carefully wrap all online orders in tissue paper (except during a sale). We also offer complimentary gift wrapping & handwritten notes just put this in the comments section if you would like your order gift wrapped
AUSTRALIA AND REST OF THE WORLD
- Shipping to Australia is $20 with NZ Post. Delivery times can vary. We can ship anywhere in the world so please contact us for a quote. Little Mash has no control over customs or import duties that may be incurred when your order reaches it’s destination, you will be liable for these costs.
RETURNS & EXCHANGES
- If you are unhappy with your order we will happily exchange or credit items returned to us within 7 days of receiving your order provided it is in it’s original condition (new, unused, unworn, unwashed & with tags still attached) & accompanied with proof of purchase. Returns & exchanges outside of this timeframe will not be accepted
- Please choose carefully when purchasing sale & flash sale items as we do not accept returns or exchanges on these items, they are final & non-returnable.
- To carry out an exchange or return please contact us at firstname.lastname@example.org to advise us of your intentions. Items returned to us are at your expense & any additional postage incurred with an exchange is also payable by you. Once we have received your items back in an acceptable condition we will issue your store credit or process your exchange. Please send returns to;
320 Barton Street