Shipping & Returns
- Little Mash offers free shipping within New Zealand on orders over $100, excluding items deemed as oversized. There is a $5 flat shipping rate for all other orders. We do not have the ability to ship oversized items outside of NZ or to PO Boxes so please provide a physical address & these items will incur a $20 freight charge
- We currently use Go Sweet Spot alongside Post Haste who make deliveries Monday to Friday. All orders are tracked & traced, you will receive an email so that you can track its journey & in most cases your order will be dispatched within 1-2 days of being placed. All of our orders are set to "Authority to Leave" which means no signature is required at delivery, if you have specific delivery instructions please include these with your order
- We carefully wrap all online orders in tissue paper & offer complimentary gift wrapping & handwritten notes, just put this in the comments section on checkout if you would like your order gift wrapped
AUSTRALIA AND REST OF THE WORLD
- Shipping to Australia is $20 with NZ Post. Delivery times can vary. We can ship anywhere in the world so please contact us for a quote. Little Mash has no control over customs or import duties that may be incurred when your order reaches it’s destination, you will be liable for these costs.
RETURNS & EXCHANGES
- Please note that effective immediately we will not be accepting returns on goods unless faulty due to the risk of spread from COVID-19 (click here to read more) but our standard returns policy outlined below will be reinstated once we have seen the back of COVID-19!
- If you are unhappy with your order we will happily exchange or credit items returned to us within 7 days of receiving your order provided it is in it’s original condition (new, unused, unworn, unwashed & with tags still attached) & accompanied with proof of purchase. Returns & exchanges outside of this timeframe will not be accepted
- Please choose carefully when purchasing sale items as we do not accept returns or exchanges on sale items, sale items are final & non-returnable.
- Free shipping won’t be given on exchanged items & all additional postage incurred with a return or exchange is payable by you. If you wish to have an exchange shipped to you, you will be required to purchase shipping, your exchange won’t be fulfilled until the postage has been paid for. Once the item has been received & inspected & the postage fee has been received the new item will be posted. Contact us at email@example.com to facilitate a return or exchange. Returns to be posted to;
320 Barton Street